| Technical Support Service Levels |
Although our server are robust and reliable, on the odd occasion you may require some technical assistance.
Therefore, in addition to the Flash Tutorials we offer a email based ticket support system. If you are a client just send an email to support@ukcheaphosts.com and this will be added automatically to our ticket support system.
It should be noted that our response times during our business hours which are 9am - 9pm CET monday to friday are around 30 minutes, on the weekends a little longer. Issues are generally resolved within 24 hours.
What does our support cover?
| Our Support Covers: |
Support DOES NOT cover: |
- Server and Connectivity Issues
- Free Installation of Wordpress
- Requests for Module Upgrades
- Troubleshooting Source of Email problems
- Nameserver configuration
- DNS problems
- Troubleshootig CPanel Problems |
- Advice on how to code web pages
- Setting up Email on your computer
- Troubleshooting your computer problems
- Advice on SEO
- Training on Cpanel
- Training on FTP
- Managing CPanel Accounts |
If you have any questions, please CLICK HERE
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